RULES & REGULATIONS

1. DEFINITIONS AND TERMS GENERAL

The Betting Rules for the Bookmaker Lotus365 (hereafter referred as the Rules), stipulates the way bets are accepted, winnings paid out, and disputes resolved, as well the features of specific bets placed on certain sports. These Rules govern all other relationships between the bookmaker Lotus365, and the customer.
The following rules apply to all betting conducted on the Lotus365 website or at betting facilities.

2. GENERAL TERMS

1. All games at Lotus365 are operated under the Opertator’s name.
2. Following individuals are prohibited from placing bets
   • Individuals who are younger than 18 years old at the time they are placed;
   • Individuals who are directly involved in the event being bet on (e.g. Sportspeople, coaches or referees as well as club owners, management or other individuals that can influence the outcome of an event are all eligible to bet.
   • Individuals representing other bookmakers
   • Individuals who are prohibited by law from entering into an agreement with a bookmaker.
3. In certain countries, such as the USA, United Kingdom, Cyprus, Netherlands, etc., it may be illegal to access or use the website (including all products available through the site). Our website is not intended to be used by those who live in countries where gambling, sports betting or other activities are prohibited.
4. It is not enough to say that our website is available in a certain country or jurisdiction, and that it can also be displayed in an official language in any of these countries.
   You should not consider our website as an official or legal basis for depositing money into your account, or withdrawing winnings. The Website is not intended to contain any incitement, invitation or proposal to bet, gamble or use any other service in jurisdictions where such activities are illegal.
5. You are responsible for determining if your use and/or access to the Website is in compliance with the applicable laws of your jurisdiction. In addition, you guarantee that gambling is legal on the territory in which you reside. You must ensure that you are acting legally in your jurisdiction before you open an account or use our website. You agree to have obtained legal advice prior to registering on the Website. We reserve the right to close any account if we discover that you reside in a jurisdiction where using our Website is illegal. Any remaining balance will be refunded at the time of closure, after any winnings have been credited.
6. Bookmakers are entitled to refuse to accept bets placed by customers who do not adhere to these rules. The bookmaker has the right to refuse any bet from a customer who violates social standards and public order.
7. The bookmaker has the right to reject a bet without stating a reason.
   All bets will be settled using the data provided by our processing center.
8. The bettor will receive his winnings within 30 calendar days of the official publication of results for the last event listed on the bet slip.
9. If all the outcomes of a bet are correctly predicted, then a bet is considered won.
10. Betting terms: odds, handicaps and totals; maximum stakes limits. The terms may change after a bet is placed, but it will not affect those that were in place at the time of the bet. The customer must check the pre-match market changes before entering into any agreement.
11. If there are technical problems and incomplete streams, etc. Bets placed on Esports live will only be refunded if the event does not take place or if bets are not settled.
12. The bookmaker may declare bets null if an employee accepts a bet in error (for example, if the odds offered for the betting markets are not consistent with the bet), or if the rules have been violated. The bookmaker will pay out the odds of 1 on these bets.
13. If the odds are clearly incorrect, the bet will be settled on the basis of the final outcome at the odds that apply to the specific market.
14. If there are suspicions of unsportsmanlike matches, the company reserves its right to block all bets placed on sport events before the final conclusion of a international organization. Bets will be declared invalid if it is proven that the game was unsportsmanlike. These bets are paid with odds of “1”. Customers are not required to receive evidence or conclusions from the administration.
15. Lotus365 is dedicated to fair play in sports and is aware that manipulating sporting events, as well as other events, is connected to criminal acts (organized match-fixing, corruption etc.). Including organized criminal activity, transnational organized crime and other forms of organized crime. Lotus365 complies fully with the main objectives and goals of the “Council of Europe Convention on the Manipulation of Sports Competitions (CETS No. 215)” as well as the relevant legislative requirements.
    Bookmakers can void bets when there are suspicions or confirmations of foul play, such as match fixing. They may also void bets in the event of bets placed on another customer’s behalf, or if a third-party uses a customer account. Any differences in the size, type, and method of betting.
    The term “foul-play” is used to describe the act of fixing a match, or the loss of a favorite for a financial or competitive reason, or any other rule violation.
16. If these rules are amended, the customers will be informed. All bets accepted after a specified date will be subject to amended Rules. All bets placed in the past will remain unchanged.
17. A bet cannot be canceled if a connection fails while confirming the bet.
18. Placing a wager is proof that the customer has agreed to and accepted these Betting Rules.
19. The bookmaker’s results are the only ones that will be used to settle bets and determine winnings. All complaints regarding the results, the date and the actual start time of an event will be taken into consideration along with official documents issued by the relevant sports federations.
20. The bookmaker will not consider any complaint relating to or arising out of transliteration or translation of a player’s name, team name or sporting venue. The tournament title is provided for convenience. A mistake in the tournament title will not result in a refund of stakes.
21. The bookmaker Lotus365 will not be liable for indirect, incidental, or collateral losses or damages, including loss of profits, even if they have been informed that these losses or damage are likely to happen.
22. The bookmaker reserves all rights to modify and amend these Rules at any time. These new rules and amendments will take effect immediately upon publication.
23. Lotus365 informs its customers about the chances of winning, as well as the possible risks and consequences of losing.
    You can access your withdrawals and deposits through “My Account”.

3. GENERAL BETTING REGULATIONS

The bookmaker will accept bets on the basis of a betting market list with odds reflecting the perceived probability for each outcome.

1. The minimum bet on a single selection is $.30/EUR 0.20.
2. Bookmakers determine the minimum and maximum stakes for each selection. The maximum stake limits differ by sport and event. When an accumulator bet (system) consists of several legs, each with a different stake limit, the lowest stake limit will apply.
3. The maximum return per bet is EUR50,000 (or an equivalent amount in foreign currency).
4. The company reserves its right to limit maximum stakes and odds for specific markets, as well as limit or increase maximum stakes and odds. It may also impose other restrictions to individual customers without prior notice.
5. The bookmaker has the right to declare multiple bets that were correctly predicted void (bets placed on the same result or combination of results, but with different odds). These bets will be settled with odds of 1.00, if their total stake exceeds the maximum stake limit set by the bookmaker.
6. After a bet’s registration on the server, and confirmation online, it is considered accepted. Bets that have been registered cannot be changed or revoked.
7. Only bets that do not exceed the balance of the customer account are accepted. The stake is deducted from the customer’s account once a bet is registered. The return is credited back to the account of the customer after the bets are settled.
8. The Sports section will show the starting time and date of the event. All bets placed after an event has begun, for whatever reason, will be considered void. The exception is in-play bets (live bets), which are bets that occur during the actual event. These bets will be valid until the conclusion of the match.
9. Except in the cases described at paragraphs 10-14, it is not possible to change or delete SPORTS and LIVE Bets.
10. The stake for a canceled bet will be refunded. When a leg or legs is canceled in accumulators and systems bets, the legs will be excluded from bet settlement.
11. If incorrectly settled bets (e.g. The bets will be recalculated if the settlement is incorrect (e.g. Bets made between the time of the error and the recalculation will be considered valid. If the account of the bettor is negative following the recalculation then no bets can be placed until a sufficient amount has been deposited.
12. A sports event cannot be considered rescheduled, canceled, or changed unless it is officially announced by the event organizer in documents, official websites, websites of clubs or sports federations or other sources of sport information. The Sports section will be updated to reflect the changes.
13. The customer will be charged with a bet cancellation if they intentionally mislead staff (bookmaker employees), by providing false information and requests regarding betting, payouts or results of an event. This rule also applies to minors and their parents.
14. If a bet has been placed with a known result (e.g. an event has ended but the results are not updated), it will be cancelled.
15. “Simultaneous Finish” is the result in which more than one person wins the event, the tournament, the championship, etc. If there are two winners, the stake is divided by 2 when calculating bets. If three or more winners are announced, then the odds will be equal to 1. This rule does NOT apply to markets such as “to be higher” or “match-up”.
16. The mercy rule is used to end a match before the scheduled time, when one team has scored a large goal or scored a lot of points. After reaching a specific score, one team has an advantage over the other. The actual differential in points required to apply the mercy rule is determined by the organizer for each competition.
17. SP (Starting Price) – starting odds. This is the term used to describe the odds that are offered at the beginning of a race. These odds are calculated by adding up the odds provided by the competition organizers before the race starts. All bets on a competitor who withdraws before an event starts or doesn’t take part in the race (according to the official tournament protocol), and there is no new SP market, will be voided (settled with odds of 1.00).
18. Betting on regional championships such as football, futsal or hockey is settled within 10 days of the publication of the results. The results of regional championships (football, futsal, hockey etc.) are published on the official website within 10 days. The list of official sites can be found in the section “Main Sources of Information”. All bets will be refunded if one team does not appear. In this case, the non-participant forfeits their game.
19. Abbreviations accepted for events
    1. CK – corner kicks
    2. ACE – aces
    3. Sending off
    4. PT – Penalty Time
    5. Yellow cards
    6. Cards YRC (yellow & red cards).
    7. MS – Misses
    8. SOT – shots on Target
    9. Offsides
    10. F – fouls
    11. Shots on Goal
    12. EB – extra bets
    13. S-series
    14. Scored free throws
    15. 2P – 2-point field goal
    16. 3P – 3-point field goal
    17. R-rebounds
    18. AST – Assists
    19. Turnovers
    20. BLK – Blocks
    21. DF – double faults
    22. PC – hitting the crossbar or post
    23. BS – blocked shots
    24. C – checking
    25. I – icing
    26. WF – winning face-off